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Front Desk/Data Entry Specialist
Position: Front Desk/Data Entry Specialist
Location: Hanson, AFB
Reports to: M&FRC
Hours: 0800-1600
Position Summary
The Front Desk/Data Entry Specialist serves as the first point of contact for the Military & Family Readiness Center at Hanscom AFB. This role blends customer-facing reception duties (phones, walk-in visitors, class scheduling) with clerical data entry and reporting responsibilities in Air Force systems. Candidates should be comfortable with high day-to-day public contact and disciplined, accurate data entry against a hard performance standard.
Key Responsibilities
Location: Hanson, AFB
Reports to: M&FRC
Hours: 0800-1600
Position Summary
The Front Desk/Data Entry Specialist serves as the first point of contact for the Military & Family Readiness Center at Hanscom AFB. This role blends customer-facing reception duties (phones, walk-in visitors, class scheduling) with clerical data entry and reporting responsibilities in Air Force systems. Candidates should be comfortable with high day-to-day public contact and disciplined, accurate data entry against a hard performance standard.
Key Responsibilities
- Answer 100% of incoming phone calls and greet 100% of walk-in visitors; determine the nature of the call/visit and direct clients to the appropriate M&FRC program manager.
- Schedule clients for M&FRC classes and workshops; provide clear, accurate information on routine procedural questions.
- Enter and maintain all required data in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) system, including Transition Assistance Program (TAP) data
- Send class/workshop reminder emails one week prior to start date (or per program manager's timeline).
- Meet a data entry accuracy standard of 85% within 2 business days of entry.
- Ensure all clients sign in; generate a monthly client usage report in the format set by M&FRC management, due to the Chief of M&FRC and COR by the 5th business day of the month.
- Maintain front desk appearance daily — straighten chairs, materials, and publications; report inoperable equipment; light housekeeping (trash removal, minimal vacuuming/dusting).
- Minimum 1 year of customer service experience.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Windows) and general web-based applications; able to troubleshoot basic issues independently.
- Strong working knowledge / comfort operating standard office data entry devices and systems.
- Able to pass a Common Access Card (CAC) background check and fingerprinting, and pass an Information Assurance exam for network/LAN access.
- U.S. citizenship or eligibility for CAC issuance and installation access (required for on-base employment).
- Able to work on-site, Mon–Fri, 0800–1600, at Hanscom AFB.
- Basic understanding of military protocol, support-group organizations, and family systems in a military setting.
- Demonstrated ability to communicate effectively with a diverse public-facing population.
- Prior experience in a front desk, reception, or general clerk role within a government or military-adjacent setting.