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Field/On-Site Support Lead (On-Site Technician Lead)

  • Danville, VA

Position Title: Field/on-Site Support Lead (On-Site Technician Lead)

Location Requirement: Must reside in or within very close proximity to Danville, VA — able to physically reach any covered client location within 1 hour of dispatch, at any time during coverage hours

Employment Type: Full-time

Clearance / Screening: Standard background check expected given on-site presence at housing, elder-care, and youth-center facilities

Locations Requiring 1-Hour On-Site Coverage

All within the greater Danville, VA area:
Location Address
Jones Crossing (Main Office) 135 Jones Crossing, Danville, VA 24541
Jones Crossing Elder Center 135 Jones Crossing, Danville, VA 24541
Cardinal Village 651 Cardinal Place, Danville, VA 24541
Cedar Terrace 127 Cedar Place, Danville, VA 24541
Cedar Terrace Youth Center Cedar Place, Danville, VA 24541
Southside Community Learning Center 524 Chatham Ave, Danville, VA 24541
Ingram Heights 129 New Ingram Rd, Danville, VA 24541
Pleasant View 101 Pleasant View Avenue, Danville, VA 24541
Seeland Crossing 300 Garfield Street, Danville, VA 24541
 

Key Responsibilities

  • Deploy on-site within 1 hour of dispatch to any of the 9 DRHA locations to resolve issues that cannot be handled remotely.
  • Deliver and set up desktops and/or laptops on-site (PC Deployment) for new hires, refreshes, and replacements.
  • Provide hands-on desktop/laptop hardware support: maintenance, repair, failed-equipment replacement, and provisioning of new equipment.
  • Support existing printers, copiers, and scanners, including network-printing issues at each site.
  • Execute Move/Add/Change (MAC) work: relocating, reconfiguring, or installing equipment and software as directed.
  • Maintain and update the hardware/asset inventory (desktops, laptops, servers, printers/scanners, fax machines) and flag warranty or service issues to the Asset & Warranty Inventory Coordinator.
  • Support lifecycle management of hardware — end-of-life notification, replacement coordination, and secure decommissioning/disposal.
  • Assist with on-site onboarding/offboarding tasks — physical device setup, badge/access-adjacent IT tasks, and equipment retrieval.
  • Coordinate with the Help Desk Manager and Dispatch/Ticketing Coordinator to prioritize and close out on-site tickets within SLA.
  • Represent the MSP professionally on client premises, including sites serving elderly residents and youth — comfort working in community/resident-facing environments is essential.

Required Qualifications

  • Lives in or within a realistic 1-hour drive of Danville, VA 
  • 5+ years of hands-on desktop/laptop hardware support, deployment, and break/fix experience.
  • Working knowledge of network printing and basic network equipment (switches, APs, firewalls) sufficient to triage on-site issues.
  • Reliable personal transportation and a valid driver's license, given multi-site daily travel.
  • Strong customer-service orientation; able to interact professionally with non-technical staff and residents at community/elder/youth facilities.
  • Ability to lift and transport IT equipment (desktops, monitors, printers) as part of deployment and decommissioning work.
  • Willingness to complete a standard background check prior to placement at DRHA sites.

Preferred Qualifications

  • Experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint, OneDrive).
  • Familiarity with Yardi or similar property/housing-management software (DRHA's primary line-of-business application).
  • Prior experience supporting a public housing authority, non-profit, or other HUD/PHA-funded organization.
  • ITIL Foundations or equivalent help-desk process familiarity.
  • CompTIA A+ or Network+ certification.