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Senior AV/VTC Specialist

  • Washington, DC
  • Information Technology
Bailey Information Technology, LLC

  Senior AV/VTC Specialist
Contingent Position - Anticipated Contract Award
 
Location Onsite, EEOC Headquarters, Washington, DC; occasional travel to field offices
Labor Category Audiovisual / Video Teleconferencing Support - Senior
Key Personnel Yes
Staffing Basis Full-time (1 position)
CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.

Position Summary

Operates, maintains, and supports enterprise AV and VTC systems, providing senior-level technical expertise for live events, executive communications, and collaboration platforms across EEOC Headquarters and its nationwide field office footprint.

Key Responsibilities

  • Manage daily operations of enterprise AV/VTC systems across multiple conference rooms and facilities; monitor system health and performance.
  • Configure, maintain, and troubleshoot VTC endpoints, codecs, DSPs, control systems, digital signage, and collaboration technologies.
  • Provide operational support for executive meetings, board meetings, webinars, and high-profile virtual events.
  • Perform root-cause analysis and resolve complex hardware, software, network, and interoperability issues.
  • Coordinate scheduled maintenance, firmware upgrades, software updates, and lifecycle replacements.
  • Develop and maintain SOPs, network diagrams, inventories, and system configuration documentation.
  • Support incident, problem, and change management activities following ITIL best practices.
  • Support Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence platforms, including webinars and breakout rooms.
  • Coordinate with vendors/manufacturers on technical issues and warranty/repair activities.
  • Support escalation procedures for unresolved issues; participate in after-hours maintenance windows as required.

Minimum Qualifications

  • 10 years of experience supporting an environment similar to EEOC's.
  • Experience supporting comparable AV/VTC equipment and systems.
  • Experience working with a large, geographically dispersed, multi-site office network.

General Requirements (All Positions)

  • Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
  • This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
  • Acceptable command of the English language.
  • Subject to Contractor-funded training of at least 40 hours/year in core competencies.