Call Center Supervisor – Key Personnel (2 Positions)
NIH CIT Emergency Call Center | Bethesda, MD
Supervise teams supporting 24/7 emergency communications.
Responsibilities:
- Manage staff and performance
- Handle escalations
- Support training
Requirements:
- 5+ years supervisory experience
- 24/7 operations experience
Location: On-site Bethesda, MD
Clearance: Tier 2 Public Trust
Schedule: Shift-based