TS/SCI Case Management Support-Security Specialist
Springfield, Virginia · Information Technology
Security Specialist) – Case Manager-Skill Level 2 Location: Springfield, VA Schedule: 10:00 AM – 6:00 PM Clearance: Active TS/SCI required Position Type: Full-time
Position Overview We are seeking a Security Specialist (Skill Level 2) to support our customer’s Personnel Security (PERSEC) Case Management Team. This role provides operational support to personnel security programs through case management, data tracking, reporting, and customer support. The ideal candidate will possess strong administrative, Excel, and customer service skills, with the ability to manage multiple cases, maintain accurate security records, and communicate effectively with internal and external customers.
Key Responsibilities
Provide case management support for established Personnel Security (PERSEC) programs
Support execution and maintenance of daily PERSEC case management operations
Provide technical guidance related to personnel security policies, procedures, and standard operating practices
Prepare and deliver PERSEC program briefings as required
Prepare written reports, white papers, and official correspondence
Research and maintain security procedures and program guidance
Brief leadership and stakeholders regarding program requirements and regulatory compliance
Maintain and update security databases and records including PeopleSoft, SharePoint, and internal tracking systems
Perform accurate and timely data entry related to personnel security case management activities
Respond promptly to phone calls and customer email inquiries
Maintain PERSEC customer distribution lists and communication channels
Identify and escalate case management issues to government team leads
Assist the government PERSEC team with recommendations for program improvements
Provide responsive customer service to internal and external customers regarding security case inquiries
Apply personnel security principles and practices to analyze and recommend solutions to complex security issues
Prepare and submit Weekly Activity Reports (WAR) using team templates
Monitor case progress to ensure compliance with IRTPA/DNI mandates
Manage case assignment, prioritization, tracking, and reporting
Metrics, Reporting, and Data Management
Develop and submit DNI Quarterly Metrics Reports
Prepare daily, weekly, monthly, reports and leadership briefing slides
Identify operational bottlenecks and provide recommendations to leadership
Maintain tracking reports and status reports in PERSEC shared drives
Ensure proper version control and archiving of program documentation
Maintain metrics and reporting files in both secure and unsecure environments based on classification requirements
Ensure all case data is current and accurate in PeopleSoft Investigations and Adjudication modules
Additional Operational Support
Maintain organized and searchable case folders in accordance with investigative branch guidelines
Receive and process Electronic Deliveries (eDels) from customer Investigation Service Providers
Process and manage electronic fingerprint submissions in accordance with customer policies
Coordinate ink fingerprinting when electronic capture is unavailable
Process Other Government Agency (OGA) File Procurement Requests for National Agency Checks (NAC)
Required Qualifications
Bachelor’s degree or equivalent experience in personnel security or related field
3–6 years of experience in Personnel Security within DoD or Intelligence Community environments
Experience with RapBack enrollment/maintenance guidelines
Experience obtaining ink fingerprinting if electronic capturing is unavailable
Process Other Government Agency File Procurement Request for National Agency Checks (NAC)
Knowledge of PERSEC security regulations
Active Top Secret / SCI clearance
Strong administrative and Excel skills
Experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Experience managing security databases and case management systems
Strong written communication skills for reporting and documentation
Excellent organizational skills and attention to detail
Ability to meet strict timelines and federal investigative standards
Key Skills
Personnel Security Case Management
Security Records and Database Management
Microsoft Excel and Data Tracking
Customer Service and Stakeholder Support
Security Reporting and Metrics Development
Compliance with Federal Investigative Standards
Preferred Skills
Experience with PeopleSoft security modules
Experience supporting Intelligence Community security programs
Experience with security metrics reporting and investigative case tracking