Program Manager – Tier 1 & 2 Managed Service Desk Location: N Lynn Street, Arlington, VA 22209-2020 Clearance Required:Active Public Trust to apply Upcoming Part-Time Opportunity: Program Manager
Overview: Bailey Information Technology, LLC (BIT) is seeking a Part-Time Program Manager for an upcoming opportunity supporting Tier 1 and Tier 2 Managed Service Desk operations. This role will provide strategic leadership and oversight for Service Desk operations supporting our customer This position is not full-time but requires a commitment sufficient to effectively manage all contract responsibilities. The selected candidate will act as BIT’s lead representative and liaison to government stakeholders and ensure exceptional service delivery by overseeing all Service Desk staff and operations. Key Responsibilities:
Provide leadership and management for all BIT personnel assigned to the contract.
Serve as the primary liaison between BIT and the Contracting Officer's Representative (COR) or designees.
Manage the recruitment, screening, interviewing, and hiring of qualified Service Desk personnel.
Ensure accurate management of Service Desk assets and consumable stock inventory.
Oversee the preparation and accuracy of all weekly and monthly reports.
Analyze subordinate performance and recommend appropriate personnel actions, including retention strategies.
Lead weekly and monthly on-site meetings with the COR to review service desk performance, address issues, and implement continuous service improvement plans.
Foster and maintain a strong working relationship with COR, COTRs, and CIO leadership.
Minimum Qualifications:
At least 5 years of experience in IT program management, preferably in a service desk or IT support environment.
Demonstrated experience managing personnel and service delivery in a federal contract setting.
Proven ability to build rapport and maintain effective relationships with government stakeholders.
Strong organizational, reporting, and problem-solving skills.
Ability to analyze performance data and make actionable decisions.
Active Public Trust clearance
Bachelor’s Degree in a related disciple
Work Schedule: Part-Time, with flexible hours based on contractual needs and meeting schedules. Why Join BIT? At Bailey Information Technology, LLC, we believe in building high-performing teams that make a meaningful difference. As a Program Manager, you'll play a vital role in the success of our clients' missions, while helping shape a dynamic, people-focused service delivery environment.