Location: Chantilly VA Clearance: TS-SCI With CI Poly Certifications: Current Security+ before start Level: T3
Responsibilities:
Troubleshoot and resolve system/operational incidents
Perform root cause analysis for operational incidents
Analyze system performance and take corrective actions as needed
Assist Tier 2 with resolving complex system and end user problems
Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
Work with deployment and ISP teams to support baseline deployments to operations
Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur
Requirements/Qualifications:
BS degree and 6 – 8 years of prior relevant experience or Masters with 2 – 4 years of prior relevant experience.
Strong communication skills, both verbal and written
Ability to quickly learn new software and IT concepts
Strong problem solving and decision making skills
Self-starter with an ability to work in a team environment and independently
Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
Experience scripting in a Linux environment using Shell and Bash
Deep understanding and background in COTS integration and custom code development
Preferred:
Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)
WebLogic
Linux/UNIX experience
LDAPs
PKI authentication
Clearance Requirements* Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer’s timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.