Job Title: Helpdesk Manager - Travel Systems Technical Support

Company: Bailey Information Technology Consultants

Clearance: Must possess and maintain an active Secret clearance

About the Role:

Are you ready to lead and empower a team of technical experts in supporting mission-critical travel systems? As the Helpdesk Manager - Travel Systems Technical Support, you will ensure seamless operation and technical support for enterprise-level travel systems, delivering excellence within contract standards and established plans.

In this pivotal role, you’ll oversee, train, and support a team of analysts providing technical assistance for travel systems and partner system integrations. Your expertise will drive solutions for system deficiencies, optimize reporting processes, and establish effective workaround procedures for enterprise customers, including Department of Defense (DoD) stakeholders.

Key Responsibilities:

• Lead and mentor a team of analysts to provide exceptional technical support for travel systems and integrated partner platforms.
• Ensure all technical/system processes are managed efficiently and within contractual standards.
• Troubleshoot and resolve issues related to DTS Login, Certification Authority, Import/Export functionality, and interfacing system deficiencies.
• Oversee the generation and optimization of system reports using tools like Report Scheduler and BI Reporting Tool.
• Develop and implement workaround procedures to address system challenges effectively.
• Document and report system issues comprehensively, ensuring timely resolution.
• Collaborate with enterprise customers to deliver tailored solutions and enhance system functionality.

Qualifications:

• Minimum of 5 years of experience at the enterprise or DoD component headquarters/major command level.
• Expertise in DTS Login, Certification Authority, Import/Export functionality, and interfacing system deficiencies.
• Proficiency in system reporting tools (e.g., Report Scheduler, BI Reporting Tool).
• Strong leadership and team management skills with a proven track record of training and mentoring technical teams.
• Exceptional problem-solving abilities and attention to detail.
• Experience in documenting and reporting system issues with clarity and precision.

Why Join Us?
At Bailey Information Technology Consultants, we’re committed to empowering our team members with opportunities to grow, lead, and make a meaningful impact. This role offers the chance to work with cutting-edge travel systems, collaborate with enterprise-level customers, and shape the future of technical support in a dynamic and rewarding environment.

Apply Today:
Take the next step in your career journey! Submit your application and join us in delivering exceptional technical support to our valued customers.